Troubleshooting

The camera won't scan my passport

Scanning needs camera access. If you declined the prompt, Kestreli tells you and offers a shortcut to Settings, where you can turn Camera on for Kestreli. Then try the scan again.

If the camera works but the read never completes, make sure the whole machine-readable zone — the two lines of characters at the bottom of the photo page — is inside the frame, flat and evenly lit.

A flight says "Scheduled" and never updates

That's expected until the flight is close enough to departure for live data. Tracking starts as the flight approaches; before that there's genuinely nothing to report.

Notifications aren't arriving

Check that notifications are enabled for Kestreli in iOS Settings. If you declined the first prompt, Radar still works in the app but can't reach you. Also worth checking: a Focus mode that's filtering them, and whether the trip is close enough for Radar to have anything to say.

An import didn't come through

Open the Inbox tab. A failed import is listed with the reason. Common causes are confirmations that are mostly images, or unusual formats. Try pasting the text directly instead, which often works when forwarding doesn't, or add the trip by hand.

Nothing at all in the list? Check you forwarded to the exact address shown on the Inbox tab — forwarding, rather than replying, so the original booking details are included.

My subscription isn't showing

Profile → Kestreli Pro → Restore Purchases, using the same Apple Account you subscribed with.

Something else

Email [email protected]. Telling us your iOS version and what you were doing when it happened helps a lot.

Still need help?

Email [email protected] and we'll get back to you.